This policy is a general template. Please review it, and ideally have it checked by a legal professional, before relying on it.
Last updated: [insert date]
Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty or Incorrect Items
If your item arrives damaged, faulty or is not what you ordered, please contact us within [14] days of delivery with your order number and a photo of the issue. We will arrange a repair, replacement or refund, and cover reasonable return postage.
Change of Mind
We are happy to accept change-of-mind returns within [30] days of delivery, provided the item is unused, in its original condition and packaging. Return postage for change-of-mind returns is paid by the customer. For hygiene reasons, some items may not be eligible; this will be noted on the product page.
Digital products, such as downloadable workbooks, are not eligible for change-of-mind refunds once downloaded.
How to Request a Return
- Email us at [email protected] with your order number and the reason for your return.
- We will reply with return instructions.
- Once we receive and check the item, we will process your refund.
Refunds
Approved refunds are made to your original payment method, usually within [5 to 10] business days of us receiving the return. Your bank may take a few extra days to show the refund.
Questions
Email: [email protected]